The Channel Customers Actually Read
SMS remains the most powerful direct communication channel available to dealer groups. With 82% open rates and 90% of messages read within 3 minutes, SMS cuts through the noise where email and social media fall short. No app downloads, no internet connection required - just instant, reliable delivery to every mobile phone.
Why SMS is a Powerful Channel
The features and benefits that make SMS an essential part of your dealer group communications strategy.
Unmatched Open Rates
82% of SMS messages are opened, compared to just 20% for email. Your promotions, service updates, and appointment reminders actually get seen.
Instant Delivery
90% of SMS messages are read within 3 minutes of receipt. Perfect for time-sensitive service notifications, flash sales, and appointment confirmations.
Universal Reach
SMS works on every mobile phone - no smartphone required, no app to download. Reach 100% of your customer database instantly.
Two-Way Conversations
Enable customers to reply directly. Handle service queries, confirm bookings, and gather feedback through natural text conversations.
GDPR Compliant
Full opt-in/opt-out management, consent tracking, and data handling built into the platform. Stay compliant without the complexity.
Measurable ROI
Track delivery rates, open rates, response rates, and conversions. Know exactly what return your messaging investment delivers.
How Dealer Groups Use SMS
Real-world applications that automotive dealer groups are using today to improve customer experience and operational efficiency.
Service Reminders & Booking
Automatically remind customers when their MOT, service, or warranty is due. Let them book directly by replying to the message, reducing no-shows by up to 40%.
Vehicle Status Updates
Keep customers informed throughout the repair process - from vehicle received, to diagnostics complete, to ready for collection. Reduce inbound phone calls by 60%.
New Stock Alerts
Notify interested buyers the moment a matching vehicle arrives. Segment by make, model, budget, and preferences to deliver hyper-relevant alerts that drive showroom visits.
Post-Sale Follow-Up
Automated satisfaction surveys, review requests, and referral programmes sent at optimal intervals after purchase. Build loyalty and generate word-of-mouth.
Marketing Campaigns
Seasonal promotions, finance offers, and event invitations delivered at scale. Personalise with customer name, vehicle details, and service history for maximum impact.
Payment & Invoice Reminders
Gentle automated reminders for outstanding invoices, finance payments, or deposit deadlines. Improve cash flow without awkward phone calls.
Get Started with SMS
Talk to our team about implementing SMS across your dealer group.