TOOT delivers dynamic conversations with customers through the channels they prefer to use
In the connected world it’s hard to believe that so many businesses are still operating on radio silence from the time a customer drops off something for repair to the time it’s ready for collection. Research shows that consumers rank ‘prompt, regular communication’ above all other factors when choosing where to have a product serviced.
TOOT combines over 50 years of senior business leadership experience with bespoke technology to engage customers where and when they prefer to be contacted. Over 82% of mobile phone users say they open every text message they receive, and 90% of messages are read within 3 minutes of arrival.
Not only does this result in significant increases in customer satisfaction and loyalty, it also dramtically cuts down time and money wasted on outbound calls. When TOOT technology is combined with our planned maintenance and health check programs, it can lead to six figure annual increases in revenue. Now that’s something to TOOT about!
84% OF SERVICE BUSINESSES STILL USE THE TELEPHONE TO COMMUNICATE
Phone calls slow everyone down:
- Calls are missed or unanswered
- Customers are kept waiting
- Enquiries go unanswered
- Trust is eroded
84% OF SERVICE BUSINESSES STILL USE THE TELEPHONE TO COMMUNICATE
Phone calls slow everyone down:
- Calls are missed or unanswered
- Customers are kept waiting
- Enquiries go unanswered
- Trust is eroded
Customer expectations have changed
Communication is ranked higher than the quality of work
Communication is ranked higher than the quality of work
TOOT delivers dynamic real time conversations with your customers
For one typical dealership TOOT achieved:
- 560 fewer phone calls per month
- A saving of £455 on call costs alone
- Increased Net Promoter Score by +51 points
- 87% Overall satisfaction (up from 69%)
Toot has enabled us to deliver a much better experience for our customers, keeping them up to speed with the status of their repair along with much more efficiency through 2 way communication and messaging with our customers during the service process.
Delivering large volume broadcasts and marketing campaigns through the Toots SMS web platform has significantly increased our demos and appointments as customers and prospects all respond to sms messages even if its to say no thanks! This is method of delivery has meant we now don’t use email marketing at all as the open rates for those are so poor by comparison to Toot
We were sceptical of the response we would get from b2b customers sending our black Friday offers to owners of the businesses we supply, but in actual fact the response rate was really good, this helped us secure an additional £12k in sales from our black Friday campaigns.
WEB BASED 2-WAY MESSAGING WITH SERVICE TEAM MEMBER
OUTBOUND BROADCAST REMINDERS, AT SCALE
REPAIR AND SERVICE QR CODE STATUS UPDATE
OUTBOUND MARKETING CAMPAIGNS
MORE PERSONAL
MORE CONVENIENT
HIGHER PRODUCTIVITY
INCREASED REVENUE
Customers love TOOT
“Liked the reminder service both by email and text.”
“I think this way of communicating is really brilliant.”
“All round a much more pleasurable experience than the previous dealer.”
“You provided a friendly, helpful and professional service that I very much appreciated.”
Get in touch
Give us a call anytime, we endeavour to answer all enquiries within 24 hours on business days. We will be happy to answer your questions. You can contact us by email, text or telephone.
Email
sales@tootdigital.com
Text
+44 07451 280 550
Call
+44 0330 053 2915